How can we help you?

Choose a cleaning professional, pick a time that suits you and pay online. She arrives at the agreed time — no surprises.

Yes — every candidate has an interview with our team, her identity is verified, and we contact former clients or employers to confirm her reliability before approving her profile.

For a trial: write to us at contact@maidy.ch, we'll look at your situation case by case. For a subscription: report from your account that you can't make a session, to receive a credit for the missed session.

100% online, by credit card or Apple Pay. No cash required — everything is secure and encrypted.

Contact us within 48 hours at contact@maidy.ch — we'll review your complaint, including the cleaning professional's account if needed, and find the right solution.

Yes, cleaning products and equipment are your responsibility, unless otherwise agreed with your cleaning professional.

Report it to us at contact@maidy.ch: we handle every absence case by case.

Yes, at any time. You can book a trial with another cleaning professional from the search page.

Maidy covers the entire canton of Geneva. If your address isn't recognised yet, contact us — we're regularly expanding our coverage.

From your personal account, on the relevant session. The visit is credited to you in full on your next invoice, at no cost. Three conditions: the session must still be ahead of you, fall within the current month, and match a visit actually scheduled on your subscription — on an every-other-week plan, every other week holds no visit.

Fill in the form on the "Join us" page. Our team will get back to you within 48 hours to continue the process.

We agree on the payment schedule and method with you during the validation interview.

Yes, you manage your availability entirely from your personal account — day by day, hour by hour.

After you apply, our team will contact you for an interview, verify your identity, and reach out to former clients or employers to confirm your experience.

Yes, with no explanation required and no impact on your profile.

You have 12 hours to respond to a request. After that, it expires automatically — the client is notified, and there's no penalty on your profile.

You'll receive an email with the request details and buttons to accept or decline directly. You can also manage requests from your dashboard.

Yes — rate, areas, description, availability: you manage everything from your personal account, whenever you like.

From your dashboard, select the relevant session and report that you can't make it. The client receives a credit on their next invoice, and you won't be penalised.